Through Ally, our employee assistance program (EAP), we’re here for you. We offer a variety of helpful resources to support you and your family throughout different stages of your life. From managing stress to addressing financial challenges to learning how to make positive health changes, these programs are available for all associates. Accessing these programs is easy and available 24 hours a day. A specialist will be there to offer support and help identify the best resources for you. This is a FREE resource available to ALL associates

Visit website linked below or call 1-800-788-5614 to learn more or to find support. The PetSmart access code is 12347.

Mind & Body

Telemental Health: Mental health assessments and counseling sessions are available at no charge and includes up to 3 counseling visits covered at 100%. This is a FREE resource available to ALL associates, including full-time and part-time.

Financial Guidance

Managing finances can be overwhelming. You work hard to earn your money — how can you be sure you’re getting the most out of it and keeping it safe? You don’t need to figure it out all alone. Ally offers free, confidential access to experts, including 60-minute consultations with credited financial specialists. Our financial counseling services help you find answers to questions about budget planning, retirement planning, credit card debt, home buying, bankruptcy, and more.

Legal Assistance

Legal matters are tricky, but sound legal advice is just a phone call away. Access to advice, help drafting a will, or assistance with a complicated legal matter should not be out of anyone’s reach. Ally’s Legal Assistance services give you free and discounted confidential access to local attorneys to answer legal questions, prepare legal documents, and help you resolve legal issues including: family conflicts; divorce and alimony; landlord/tenant disputes; DUI and criminal cases; wills, estate planning, and power of attorney.

Substance Use

PetSmart associates enrolled in a UHC medical plan are eligible to use Optum’s free Substance Use Treatment Helpline to make it easy for you and your loved ones to make the best choices when seeking treatment for substance use issues. An expert team of licensed clinicians are available 24/7 to listen, evaluate and arrange for an almost immediate face-to-face assessment with a trusted network specialist — usually within 24 hours. Once treatment begins, a dedicated licensed Care Advocate is assigned to help guide you through the care and post-care process. Call the Substance Use Treatment Helpline at 1-855-780-5955 to speak with a licensed clinician. For more resources, click here (*Associates must be enrolled in a UnitedHealthcare plan).

Survivor Support

New York Life Group Benefit Solutions (NYL GBS) can help you through difficult times you may experience after the loss of a loved one. Support is available to all associates. Please consider the resources your NYL GBS Survivor Support Specialist can provide and determine if they may help you cope with your loss. Specialists are available between 9:00 am – 5:00 pm EST at (888) 842-4462, ext. 1013382