PetSmart Associate Assistance Foundation (PAAF)

Helping our fellow associates is an important part of PetSmart’s culture and that’s why we set up the PetSmart Associate Assistance Foundation (PAAF). Since 2011, PAAF has been turning hardship into hope by providing emergency services and short-term financial relief to PetSmart associates facing financial hardship following an unforeseen crisis. PAAF is funded by donations from PetSmart, and our associates, to help one another in their time of need.


The application for a grant from PAAF is open to all PetSmart associates who are experiencing certain financial hardships after suffering sudden and severe hardship due to a qualifying triggering event. All PetSmart associates are eligible for PAAF assistance, regardless if you are part-time or full-time, hourly or salary.

Qualifying events

A qualifying event, as defined by PAAF, is a recent and unanticipated event that has caused a financial hardship within the last 6 months. Qualifying events include: natural disasters, house fire, major home repairs that present unsafe living conditions (roof repair, major plumbing), involuntary unemployment due to layoff or position elimination, illness or injury, domestic violence, or death.

Expenses covered

PAAF considers a qualifying expense as one that addresses basic living expenses for which the applicant is unable to pay. Examples of this include rent/mortgage, basic utilities (gas, electricity, oil, and water ONLY), major home repairs, security deposits to establish a new residence, and essential funeral expenses.

How to apply

To apply for a grant from PAAF, please visit the PAAF application. Assistance is dependent on the presentation and documentation of a qualifying triggering event and financial hardship and is not guaranteed. Grant applications will not be considered if all required documentation is not submitted.

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How to donate

PAAF is funded by our caring associates either by a one-time donation or through payroll deductions. To update donation timing or amounts, associates may visit the PAAF fetch page, or email to request a donation change form.

Helpful resources

Ally, our employee assistance program – Additional help is available if you and your family members are dealing with any well-being issues. From managing stress to addressing financial challenges to learning to be a better parent. Ally is a FREE resource for ALL associates, including part-time associates. You don’t have to enroll, and you’re eligible automatically, whether you’re in any other insurance plans or not.

Frequently Asked Questions

Haven’t found what you’re looking for? Check out these frequently asked questions.
All grant requests are evaluated by a disbursement committee comprised of PetSmart associates from a diverse range of departments and positions. This committee is governed by guidelines adopted by the foundation’s Board of Directors.

Requests may take five (5) to seven (7) business days to process. Requests submitted without all proper documentation will result in a delay in processing. Please watch your email for requests for additional information from the PAAF coordinator, and respond promptly.

Associates who work in the United States will be issued/funded on an ADP Wisely Pay Card, which is then used as a VISA Card. 

Associates may submit a new application should a new triggering event occur, or if the initial application was closed due to being incomplete. Associates cannot resubmit an application that was previously denied by the committee. All decisions of the committee are final.