Work or Life Changes

Certain events in your personal or professional life may affect your PetSmart benefits.


Here at PetSmart, we know that when life happens, you have to be flexible. We also know that we all work best in our own way, which is why we offer the FlexSmart flexible work schedule. FlexSmart operates under a simple premise – associates are expected to consistently perform exceptional work that advances our mission and vision. Sometimes, this can be accomplished with a flexible work schedule. A flexible schedule can mean many things, including telecommuting and working non-traditional business hours. This policy only applies to PetSmart associates at the Phoenix Home Office and the Canada Home Office. Some teams may have supplemental guidelines, such as the Services Reservation Center and IT Solutions Center.

To learn more, check out the FlexSmart landing page located on our internal Fetch site where you can find the policy and frequently asked questions.

Shifting from Part-Time or Full-Time

  • Shifting from part-time to full-time may impact your eligibility for medical, dental, vision, and other benefits, including paid time off accruals. To learn more about what you’re eligible for visit the Benefits 101 page.
  • Moving from full-time to part-time will impact your eligibility for medical, dental, vision, and other benefits, including paid time off accruals. To learn more about what is changing in your eligibility visit the Part-Time Eligibility Page.
  • These FAQs provide additional information about changes to your work status. 

Rehired by PetSmart

Full-time associates returning to work at PetSmart:

  • Returning to work at PetSmart within 30 days of separation may result in years of service being bridged back to the latest hire/rehire date. Associates must have worked within 30-days of their separation date to be eligible to for bridging. Any unused balance for vacation, sick, and discretionary hours will be reinstated including the original eligibility date. The previous health benefits elections are reinstated on the first day of the month after your rehire date, and in accordance with the reinstatement rights under the Affordable Care Act, if you are rehired into a full-time position.
  • Returning to work at PetSmart more than 30 days after separation will result in eligibility for benefits after the same waiting period as any other new PetSmart associate and in accordance with the reinstatement rights for the Affordable Care Act.

Don’t see what you need? Contact the Benefits Team by phone at 1-866-263-8411 or by email at

Making Changes to your PetSmart Benefits

At the time of a qualified event, you may be eligible to change your enrollment, including adding or removing dependents enrolled in your benefits plans. Qualified events include: birth/adoption of a child, marriage, divorce, death, or gain/loss of other coverage. If you’re eligible to make a change to your benefits, you must make the change within 30 days of the date of the event, or you will need to wait until the next open enrollment. To report a qualified event, log into your account on the Benefits Portal and navigate to the Work/Life page. If there are questions please reach out to the Benefits Center at 1-844-481-0101

Based on your work or life change, you may need to take additional action related to your qualified event. See the chart below for next steps based on each type of change.

Qualified Events

Make change on the Benefits Portal

Enroll in Benefits within 30 days of change

Contact your leader

Part-time to Full-time?


Rehired by PetSmart?


Unable to work due to illness/injury?


Have a Court-ordered dependent?


Need to add or remove a dependent?


Gain or loss of other coverage?


Illness or Injury at Work

If you’re injured at work, immediately notify your leader on duty for assistance in seeking appropriate workers’ compensation medical attention. Workers’ compensation coverage is provided by PetSmart at no cost to you.

PetSmart is required to report all workers’ compensation claims to the applicable state authorities within a certain time period. To determine the severity of the disability, you may need to be examined by a physician. For questions about an existing claim, please call Sedgwick at 1-888-287-7387.

Separation from PetSmart

If you leave PetSmart, you are no longer eligible to participate in the SmartChoices Benefits Plan. Generally, coverage ends at midnight on the date your employment with PetSmart ends. Review this chart for general information about what happens to your benefits when you leave PetSmart, and the steps you’ll need to take.

For a summary of important information about your benefits and final paycheck following your last day of employment with PetSmart, read the Benefits at Separation Summary.

Long-Term Cash Retirement Provision helps recognize the contributions of associates who have made a long-term commitment to PetSmart. 

COBRA Coverage

At the time of separation from PetSmart, you may be eligible for Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) to extend the medical, dental, vision, and Health Care FSA coverage you are enrolled in on the date your employment ends. Under COBRA, you will pay the full cost of coverage plus a 2 percent administrative fee. For COBRA rates, read Benefits and Pay Information for Separating Associates.

You should receive COBRA information from Alight. If you do not receive this information, please call Alight, at 1-888-481-0101. For more information about COBRA, review the Initial Notice of Cobra Rights document.