Time Away from PetSmart

Time away from work is essential and we encourage our associates to take their vacation and discretionary days in the calendar year they are offered. We encourage and value your time away from work like you do. The below information provides an overview of the different types of time off that you may be eligible for.

Holidays

PetSmart observes several holidays each year. Associates may be eligible for the following holidays:

2024

• New Year’s Day – Monday, January 1, 2024 – Provincial Note: Statutory in all nine provinces
• Monday, Feb. 19, 2024
  • Family Day – Provincial Note: Statutory in AB, BC, NB, ON, and SK
  • Louis Riel Day – Provincial Note: Statutory in MB
  • Heritage Day – Provincial Note: Statutory in NS
  • Islander Day – Provincial Note: Statutory in PEI 
• Good Friday – Friday, March 29, 2024 – Provincial Note: Statutory in all nine provinces
• Victoria Day – Monday, May 20, 2024 – Provincial Note: Statutory in AB, BC, MB, ON, and SK.
• Monday, July 1, 2024
  • Canada Day – Provincial Note:  Statutory in AB, BC, MB, NB, NS, ON, PEI, and SK  
  • Memorial Day – Provincial Note:  Statutory in NL
• Monday, Aug. 5, 2024
  • Civic Holiday – Provincial Note: Observed in ON
    • Effective 2025, this will no longer be an observed holiday in Ontario
  • BC Day – Provincial Note: Statutory in BC
  • Saskatchewan Day – Provincial Note: Statutory in SK
  • New Brunswick Day – Provincial Note: Statutory in NB
• Labour Day – Monday, Sept. 2, 2024 – Provincial Note: Statutory in all nine provinces
• National Day for Truth and Reconciliation – Monday, September 30, 2024 – Provincial Note: Statutory in BC, PEI, and MB
• Thanksgiving Day – Monday, Oct. 14, 2024 – Provincial Note: Statutory in AB, BC, MB, ON, and SK
• Remembrance Day – Monday, Nov. 11, 2024 – Provincial Note: Statutory in AB, BC, NB, NL, PEI, and SK. Observed in MB
  • Effective 2025, this will no longer be an observed holiday in Manitoba. Hours worked in Manitoba on this day will continue to be paid at 1.5x.
• Christmas Day – Wednesday, Dec. 25, 2024 – Provincial Note: Statutory in all nine provinces
• Boxing Day – Thursday, Dec. 26, 2024 – Provincial Note: Statutory in ON

HOLIDAY HOURS AND PAY POLICY

Canada Home Office (CHO) Associates

If an associate works at CHO and the holiday falls on Sunday, then CHO is typically closed on the Monday following the actual holiday. If the holiday falls on Saturday, then CHO is typically closed on the Friday prior to the holiday. This may vary based on department and work schedule, and may be changed by advanced notice in writing. 

Store Associates

For Store associates, unless an associate is scheduled to work on the holiday, the associate will be given the holiday off and will be paid statutory holiday pay for the day. 

If an hourly associate is scheduled to work on a holiday, by default the hourly associate will be paid statutory holiday pay for the day plus premium pay (1.5 x rate) for each hour worked on the holiday.  If an hourly associate, who is scheduled to work on a public holiday, wishes to schedule another day with statutory holiday pay off in lieu of the holiday, the hourly associate must advise their leader no later than three weeks in advance of the holiday and must take the alternate day off in the same payroll period as the holiday. 

If the holiday falls on a day that is not a regularly scheduled workday the hourly associate may be granted another day off within the same payroll period with statutory holiday pay, if requested.  In this circumstance the hourly associate must advise their leader no later than three weeks in advance of the holiday to schedule the alternative day off and must choose an alternate day off in the same payroll period as the holiday. 

If a Store Leader is scheduled to work on a holiday, by default, the Store Leader will receive a substitute day off in the same payroll period as the holiday. Alternatively, Store Leaders who are scheduled to work on a public holiday may request premium pay (1.5 x rate) for each hour worked on the holiday. To submit your request, please before payroll processing deadlines.

Vacation

Vacation time and vacation pay begin accruing on the first day of employment. However, no vacation time can be taken during the first 90 days of employment. 

As a part of our commitment to fostering a culture of well-being, we strongly encourage associates to take time away for a planned vacation, to spend quality time with loved ones, or pursue personal interests. To support this commitment, we will be updating our vacation policy to reflect a “use what you earn” approach beginning in January 2025.

Full-time associates:

• Potential vacation time is available for eligible associates in January of each year. Full-time associates may schedule vacation time up to the amount of potential vacation time they have for the calendar year.
• Accrued vacation time is the number of hours accruing each week based on the number of hours worked. Essentially one full year of work will amount to the full potential vacation time.
• Vacation pay accrues weekly based on eligible earnings multiplied by 4, 6, 8, or 10%.

Part-time associates:

• Part-time associates accrue paid vacation time based on the number of actual hours worked. Part-time associates may take unpaid vacation hours should they not have enough accrued paid vacation time. Part-time associates are only entitled to be paid for accrued vacation time and are not entitled to be paid for potential vacation time.

Associates that change status (e.g., part-time to full-time hourly or full-time hourly to salary) will receive the appropriate vacation time accrual, based on the vacation accrual schedules below, beginning the first full week in the new position. Potential vacation time will adjust accordingly based on the new accrual and the weeks left in the payroll calendar year.

For Canadian Store associates, vacation time will generally not be approved during the following periods: 

• PetSmart holiday season blackout dates, which are:
  • typically during the months of November and December (specific dates will be communicated annually). 
  • Two weeks prior to and one week after a store physical inventory. 

Notes:

• Vacation time must be approved in advance by your leader.
• Vacation time should be taken in full-hour increments.
• Eligible associates will generally be permitted to take a maximum of up to two weeks of vacation time per vacation request.
• Vacation time does not count as time worked in calculating overtime hours. 
• Associates must take all their statutory vacation time each year. Associates will be deemed to have taken statutory vacation time before any non-statutory vacation time. Unused vacation time will not be carried over to the next year but will be forfeited as permitted by law.
• In accordance with Saskatchewan law, all associates in Saskatchewan will receive a minimum of 3 weeks of vacation time and 6% vacation pay.
• In some instances, PetSmart policy provides more vacation time and vacation pay than provincial employment standards require.
• Vacation pay will only be processed for time taken away from work; it is not to be used for miscellaneous personal expenses.
• Vacation pay is paid based on an associate’s eligible earnings in accordance with applicable employment standards legislation.
• At the end of each year, payroll will conduct a reconciliation of vacation pay. If an adjustment is necessary, a true-up of vacation pay will be made in January of the next year. Any vacation earnings accrued during the year but not paid prior to the end of December will be paid out in January of the next year.
• Beginning January 2025, the vacation policy will be updated to reflect a “use what you earn” approach. If an associate has accrued, but not used all their vacation time by the end of the calendar year, PetSmart will continue to payout the provincial employment standards minimum, but any amount in excess would be forfeited.

Sick Time

Full-time hourly and salaried associates

Associates are eligible to use paid sick time for an illness once they have completed the 90-day introductory period and are classified as a full-time regular associate. Full-time associates will accrue up to four hours of paid sick leave for each completed month of full-time service, up to a maximum of 48 hours per calendar year. Associates are eligible to use this time for an illness once they have completed the 90-day introductory period and are classified as full-time regular hourly or salaried. The associate can use sick pay starting on the first day of his/her illness through the seventh day of illness, up to a maximum of 40 hours of sick pay. After the seventh day of illness, the associate may be eligible to file a claim under the short-term disability benefit plan to receive compensation while off work for disability.

Sick Time at PetSmart – Additional Information. 

Discretionary Days

Each year, PetSmart provides up to two discretionary days that give associates time off for any reason they choose. Discretionary days are provided to regular full-time associates. Only full-time associates (hourly and salaried) will receive two discretionary days per calendar year if they are classified as active status on January 1st of each year. To learn more visit the policies and procedures library on Fetch.

Notes:

• Ontario associates receive one day per year. Effective, January 2025, Ontario associates will receive two days per year.
• Part-time associates are not eligible for discretionary days.
• Associates newly hired or promoted to full-time status receive the following discretionary days:
  • January through June receive two discretionary days (except ON receives one day)
  • July through September receive one discretionary day (except ON receive zero days)
  • October through December receive zero discretionary days
• Associates should request discretionary days in advance through their leader. Time for hourly associates should be entered in the time and attendance system. To receive pay, salaried associates are responsible for submitting a discretionary time request in Employee Self-Service for their leader to approve in Manager Self-Service.

Jury and Witness Duty

If an associate serves on a jury or as a judicial witness, PetSmart will pay the difference between the fee received and the associate’s base salary pay for up to five regularly scheduled workdays for the time they would have normally be scheduled to work, falling within the associate’s tour of jury or witness duty.

• Associates must notify their supervisor upon receipt of a summons for jury duty notice.
• This applies to all full-time and part-time regular associates.
• Salon associates are paid their average hourly rate based on their regular pay, overtime and commissions paid as calculated by the time and attendance system.
• Jury or witness duty hours do not count towards weekly (daily) overtime.
• Associates who are required to be a witness in a matter related to their personal affairs will not be paid for their leave.
• This paid time is inclusive of, rather than in addition to, the associates statutory entitlement.
• If you require a release from jury duty letter, please contact HRSharedServices@petsmart.com.

Bereavement

Full-time associates who have completed 90 days of employment are eligible for up to three days of paid time off following the death of an immediate family member.

Immediate family is defined as current spouse, same-sex domestic partner, common-law spouse, mother, father, sister, brother, child (in-law), current mother-in-law, current father-in-law, grandparents, grandchildren, or significant other. Management must approve bereavement leave for others not falling within this definition. While on bereavement leave, associates are paid their regular daily rate. Pay for commissioned Salon and Pet Training associates is paid at the associates average hourly rate based on their regular pay, overtime and commissions paid by HR Shared Services Canada. Bereavement hours do not count towards weekly (daily) overtime. Part-time associates are not eligible to receive bereavement pay.

Management may require associates to furnish satisfactory evidence to support the leave. If circumstances demand that the associate takes additional time, management may grant an unpaid leave of absence.